Frequently Asked Questions

Orders are processed as soon as possible and we aim to dispatch your order within 3-5 business days. Once we have dispatched your order you will receive an email stating that your order is on its way. Courier Post normally take between 3-5 business days depending on where you are in New Zealand.
Unfortunately, due to the rate at which our items sell online we are unable to offer exchanges but we can arrange an online credit for you to purchase the item in your preferred size should it be available or feel free to purchase something else online. Please see our Returns Policy.
We only provide refunds for faulty items. A refund is provided if a repair or replacement is not possible and a credit is unacceptable. Please see our Returns Policy.
Please see our Returns Policy or the Returns Form provided with your order.
We sincerely apologise about this. Please complete the Returns Form you received with your order and return the wrong item to us. For more detail, see the Returns Form or our Returns Policy.
We sincerely apologise about this. Please complete the Returns Form you received with your order and return the faulty item to us. For more detail, see the Returns Form or our Returns Policy.
Unfortunately at this stage we do not ship internationally.